Frequently Asked Questions

Everything you need to know about our personalized jewelry and accessories.

How long does it take to create my personalized jewelry?

Each piece is handcrafted to order. Our standard production time is 3-5 business days before your item is shipped.

What materials do you use in your jewelry?

We use high-quality materials including 14K Gold, 925 Sterling Silver, and Rose Gold finishes. All our pieces are hypoallergenic and lead-free.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy for personalized items?

Because personalized pieces are made specifically for you, they are non-returnable unless they arrive damaged or defective. Non-custom items can be returned within 30 days.

How should I care for my Caitlyn Minimalist jewelry?

To maintain its shine, avoid contact with perfumes and lotions. Clean gently with a soft cloth and store in a cool, dry place when not in use.

Can I change my order after it has been placed?

Since we begin production quickly, changes must be requested within 12 hours of placing your order to ensure we can accommodate the update.